Found Description
We are looking for a bilingual, service-minded professional with strong organizational skills to coordinate the successful completion of service requests. In this role, you will monitor incoming requests, assign resources, and collaborate with our team to deliver exceptional service to our customers.
We are passionate about providing IT support to small and mid-sized companies. As a member of our team, you would be vital to our mission. If you have a love of technology and a commitment to excellent service, we would love to meet you.
What’s it like to work at NTI? We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, making it all happen.
Key Duties
- Directly process service requests as they arrive via our ticketing system, ConnectWise. Add in the appropriate detail and format them according to our ticket management standards. This includes evaluating each request to understand...