Found Description
Summary
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Job Duties
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Responsible for sourcing products in branch inventory, di...