Found Description
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Trans Global is actively seeking to expand our service team.
We are looking for a Service Coordinator with a great customer focused attitude!
The winning combination of superior teamwork, decision making, and self‐motivation will ensure success.
This is an 18‐month contract.
Responsibilities
Provide superior support to our technician service team by researching and answering a variety of inquiries.
Manage daily reports, taking appropriate action to ensure a positive customer experience.
Communicate COD estimates to customers and process events to make certain they are scheduled.
Work with the National Operations team to resolve potential issues that may delay work order (event) completion.
Manage customer escalations, working with consumers to identify and execute solutions.
Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction.