Service Coordinator / Dispatcher

Reporting directly to the Service Manager, you will play a key role in coordinating the department's day-to-day operations. You will act as the core liaison between customers, the on-the-road technical team, and administration.

This position requires a high level of comfort with high-volume phone communication, excellent listening skills to accurately target customer needs, and fast execution to deliver quick responses and solutions.

Key Responsibilities

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  Call Management: Take charge of incoming customer phone calls with energy and dynamism, assess the urgency of requests, and ensure tight, rapid follow-ups.

  
  


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  Customer Service & Needs Analysis: Take the time to actively listen to and understand customers' technical needs to guide them toward the right solution.

  
  


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  Scheduling & Dispatching: Assist in coordinating and optimizing schedules for the road service te...