Service Coordinator

Role

We have an immediate opening for a Service Coordinator in our Vancouver/Delta Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

Responsibilities

• Schedule service and warranty calls with the customer.
• Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
• Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
• Opens and closes work orders (including material and equipment sourcing) in a timely manner.
• Distributes required paperwork to our technicians, parts department, and warehouse personnel.
• Dispatches and communicates...