Found Description
Description and Requirements
The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager delivering efficient services to Lenovo Device as a Service (DaaS) / Managed Services customers.
Order Management
- Processing orders for new devices and re-deploying existing devices
- Support the device forecasting process
- Order Management – Order to Install process
- Oversee configuration of Desktop, Laptop and Tablet devices
- Monitor and manage inventory levels
- Utilize Order Management tools
Account Management
- Manage the service lifecycle of deployed devices
- Creation of customer invoices
- Well versed in Purchase Order administration
Service Management & Productivity Improvement
- Experience in an Account Operations environment
- Manage incidents and requests from clients
- Facili...