Service Centre Technical Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Service Centre Technical Analyst at Optus is an opportunity to demonstrate your technical skills while supporting customer service. This role is vital in ensuring customer happiness by handling incidents and service requests with impeccable delivery.

Based in Macquarie Park, Sydney, this role offers the flexibility of a 5-day working week within a 24/7 rotating roster. You'll be part of a dynamic team environment, with shifts scheduled across weekdays, weekends, and public holidays, flexibility and availability across all rostered hours are essential.

What You’ll Do | Your day to day will consist of

• Provide specialist technical support for customers by detecting, diagnosing, testing, isolating, and resolving network problems across all ...