Service Central Officer

Campus Location: Melbourne, Australia

Job No: APTAV111107#006

• Outstanding opportunity act as the first point of contact for ACU and manage enquiries, resolve issues and provide responses
• Work alongside a dynamic, high performing national contact centre team delivering exceptional customer service
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full time, permanent opportunity with some hybrid flexibility working at Melbourne campus

About the role:

Operating within Service Central, the Service Central Officer works within a national contact centre team function that focuses on service delivery and resolution of first level service requests and enquiries from ACU students and staff, corporate services directorates, academic portfolios, university stakeholders and the gene...