Found Description
Service Center Analyst
About Us
Blend LATAM is a leading Artificial Intelligence services company committed to creating meaningful impact for its clients through the power of data science, AI, technology, and people.
We believe that the combination of human talent and artificial intelligence can drive significant change in the world. That's why we promote continuous learning, professional growth, and career development in technology.
Key Responsibilities
- Register and document incidents and service requests reported by users.
- Provide first-level support and ensure timely follow-up on requests.
- Manage cases through ticketing systems.
- Monitor services to identify potential incidents and operational issues.
- Escalate complex cases to the appropriate technical teams.
- Apply ITIL-based service management best practices.
Requirements
- Final-year studen...