Service Architect - DV Cleared

Service Architect

Must have an Active DV Clearance.

Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability, and operational excellence.

Service Architect Responsibilities

• Develop end-to-end service designs for low, medium, and high-complexity deliveries.
• Assess customer operational environments and support model requirements.
• Define service operating models, governance structures, and support arrangements.
• Develop service acceptance criteria, support requirements, and transition plans.
• Contribute to SLA, KPI, and underpinning contract development.
• Identify and manage service-related RAID items, constraints, exclusions, and SPOFs.
• Define early life suppor...