Service Appointment Setter

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Manages and coordinates scheduled maintenance, ensuring timely reminders are sent to customers, and that all necessary parts and preparations are available for scheduled services.

RESPONSIBILITIES

• Arrange list of customers to be reminded who are due for service after 7 days using company’s information system.
• Arrange list of new customers due for first service using the new sales list of last week from the delivery section of new car sales showroom.
• Refer to history file & confirm vehicle details.
• Remind the customer about periodic maintenance of his vehicle; promote any comprehensive offer and arrange appointment with the customer.
• Estimate the due service manually if the mileage is different than the estimated mileage from the system, insert the follow up card in the estimated day slot in the visual control board to recall the first c...