Service Appointment Coordinator

Key Responsibilities & Duties

• Appointment Management: Schedule service appointments via phone, email, and online booking portals, ensuring the shop workflow remains balanced and efficient.
• Customer Consultation: Answer inbound inquiries regarding service intervals, basic maintenance requirements, and appointment availability.
• Outbound Outreach: Perform follow-up calls for missed appointments, service reminders, and specialized maintenance campaigns to keep our shop busy and our customers safe.
• Data Integrity: Accurately update customer profiles and vehicle history within the Dealer Management System (DMS).
• Service & Parts Liaison: Coordinate with Service Advisors and Parts consultants to ensure parts are in stock for upcoming specialized repairs.
• Customer Service Excellence: Provide a warm, professional greeting to every caller, ensuring they feel heard and valued fro...