Service Agent Ii (Ciudad Apodaca)

Job OverviewInvolves the completion of administrative tasks and coordination relating to the front‐line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.While operational tasks may be part of these roles, the majority of time is spent on office‐based activities.Senior Level ResponsibilitiesHandle escalated or more complex issuesCoordinate team activities or those of agency contract staffSupport supervisor or manager activitiesSupport the design, review and implementation of processes and proceduresGeneral Job DescriptionAssists customers by tracing packages and answering questions regarding FedEx products and services, providing over‐the‐counter and over‐the‐phone serviceTypes or otherwise prepares various operations reportsHandles customers with packages in cageMaintains and audits records and files as assigned (airway bills)Reviews airway bills and registers as necessary; interfaces with cust...