Found Description
About the Role The Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest quality standards.
This role involves managing service registrations, diagnosing technical issues, coordinating repairs, maintaining accurate service data, and leading technicians to deliver excellent service experiences for both ride-hailing and individual (B2C) customers.
You will play a key role in maintaining operational excellence across the service center, ensuring all vehicle units — particularly EVs — are serviced, tracked, and ready for operation.
What You Will Do Register all incoming service requests from customers (ride-hailing and B2C).
Serve as the first point of contact and consultant for service-related concerns, providing preliminary diagnosis and solutions for unit issues.
Coordinate with and lead technici...