Found Description
Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.
In this role, you will make an impact in the following ways:
Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
Deal with technical queries from customers and develop positive relationships
Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
Consistently liaise with the customer to keep them updated with progress
Coordinate with stakeholders, technicians, and parts teams for a seamless service process
Follow procedures and document work accurately in the service manageme...