Found Description
The Service Advisor acts as the communication liaison between customers and the repair technicians, maintains service records, and oversees the scheduling of repairs.
Responsibilities
- Acquire and maintain customer and vehicle information
- Consult vehicle file for outstanding recalls or warranty repairs
- Obtain credit approval if necessary
- Open repair orders and enter job descriptions
- Receive service department phone calls and direct them to the appropriate person as required
- Follow up with customers about service repairs done and additional items found in need of repair
- Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman as required
- Other duties and projects as assigned
Warranty Duties
- Provide excellent customer service and maintain customer relationships
- Prepare information from repair orders, service reports, test results and troub...