Found Description
Key Responsibilities
- Greet customers professionally and assist with enquiries and service-related queries.
- Open estimates and job cards for maintenance, repair, and service work to be performed.
- Ensure estimates are sent to customers via email and telephone communication and obtain authorization within one hour of booking or vehicle arrival.
- Consult with mechanics, foremen, and technical advisors regarding required repairs and alternative solutions where applicable.
- Inform customers of available service campaigns and promote additional services where appropriate.
- Verify vehicle warranty status, service plans, and maintenance plans, ensuring correct billing procedures are followed.
- Liaise with the Parts Department to ensure timely availability of required parts.
- Obtain purchase order numbers and customer authorizations before issuing work instructions to workshop personnel.
- Provide customers with re...