Found Description
AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Brandon . In this pivotal role, you will be responsible for coordinating service requests, scheduling technicians, managing work orders, and ensuring all service activities meet customer expectations. You’ll act as a key liaison between customers, technicians, and internal departments to ensure the smooth and efficient delivery of service operations.
Key Responsibilities
- Respond to service inquiries from customers and internal staff via phone, email, text, and walk-ins.
- Open and manage work orders with complete and accurate documentation.
- Schedule service jobs, aligning technician availability with job urgency and requirements.
- Coordinate parts orders to ensure timely job completion.
- Communicate job details and customer expectations clearly to technicians.
- Monitor job progress, provide updat...