Found Description
The Service Advisor serves as the primary point of contact between customers and the service workshop. The role ensures accurate job card preparation, effective coordination with technical teams, clear communication with customers, and high standards of service delivery. The successful candidate will contribute to customer satisfaction, operational efficiency, and overall service performance.
Key Responsibilities
- Perform accurate write-up of job cards, including customer information, vehicle details, date, and description of customer concerns.
- Coordinate with the Foreman to assess required work and prepare job cards accordingly.
- Obtain customer signatures and approvals on job cards prior to execution.
- Conduct preliminary evaluation of warranty coverage versus customer‑paid repairs.
- Secure prior repair approval from customers whenever required.
- Review customer service history to identify recurring or...