Service Active Team Manager

Short Description

Manages and directs Service Configuration and Activation Team Leads, responsible for configuration of service, mainly at Layer-2 for both Customer Orders and 'Internal Network Optimisation Orders' over Ethernet, Optical, Packet networks, into network management platform and supporting field technicians during activation of service.

Job Summary

Service Configuration and Activation Manager is responsible for managing and directing a team of Service Configuration and Activation Team Leads. They are responsible for overseeing all network configuration and activation activities.

Job Description

【Typical tasks and responsibilities will include:】

• Assessing resource capacity and effort prioritisation to ensure technical support activities are delivered to a high standard and to agreed timelines.

Managing, directing and training Service Configuration and Activation Team Leads, ensuring t...