Found Description
What You’ll Be Doing
- Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
- Perform OS deployments and server onboarding, including automated installations via PXE boot
- Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
- Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
- Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
- Collect and verify asset inventory data for accuracy and compliance
- Submit and track media destruction requests
- Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
- Support policies, procedures, and operational documentation as needed
- Participate in on-call rotation