Senior/lead Support Software Engineer Id19012 (Bogotá)

What you will do

• Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
• Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
• Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
• Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
• Collaborate with cross-functional teams, including product, customer support, and development, to accelerate and resolve issues as needed;
• Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
• Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
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