Found Description
Location: Hybrid Sydney | Type: Permanent
About the Role
As Workforce Planner, you will play a critical role in ensuring Member Engagement is optimally resourced to deliver outstanding service to our members - at the right time, with the right people - across both the Service and Billing & Administration teams, while meeting its operational performance targets.
This role also acts as the subject matter expert and trusted partner for workforce planning across other operational teams within the Medical Indemnity business. This role owns the end-to-end workforce planning cycle - from long-term strategic forecasting and input into annual budget planning through to day-to-day scheduling and real-time operational support. It is also responsible for designing and delivering reporting, dashboards, data and insights that drive operational performance and informed decision-making across the business.
This is...