Senior Workforce Manager at Aviso Wealth

Shape workforce management innovation with Aviso Wealth as a Senior Manager. Focus on employee-centric practices and drive transformative customer service experiences across the organization.
In this senior role, you will lead the Workforce Management function within Aviso's Client Solutions team. You are tasked with enhancing forecasting, scheduling, and reporting processes to ensure a world-class service environment. Your experience will position you as a key contributor to shaping the company's vision and improving customer interactions through strategic partnerships.
Key Responsibilities:
• Develop innovative WFM practices that enhance operations
• Lead departmental reporting and analysis initiatives
• Shape and implement customer service vision projects
• Collaborate with cross-functional teams to improve processes
• Coach and develop customer service personnel effectively
Requirements:
• 8+ years in contact centers with 3+ years in WFM leadership
• D...