Senior WFM Analyst Long-Term Forecasting

Enhance forecasting strategies as a Senior WFM Analyst specializing in Long-Term Forecasting with Intact. This hybrid role focuses on workload forecasting and performance analytics for effective decision-making.
Intact is seeking a Senior WFM Analyst for Long-Term Forecasting within the Claims department. With 5-7+ years of experience in workforce planning, you'll produce accurate workload forecasts and maintain essential KPI metrics. Your expertise will drive scenario analyses and consultation with leadership while leveraging advanced AI tools for superior performance insights.
Key Responsibilities:
• Produce mid-term and long-term workload forecasts
• Maintain and evolve WFM planner assumptions and inputs
• Identify risks and opportunities impacting service outcomes
• Lead monthly forecast consultations with stakeholders
• Document forecasting methodology and ensure accuracy
Requirements:
• Bachelor’s degree in a quantitative field
• 5-7+ years of WFM fo...