Senior VoIP & Voice Operations Engineer - Hybrid/Remote

NiCE is looking for a Voice Engineer to manage tickets across web, email, voice, and chat platforms, ensuring proper assignment and resolution. You will validate priorities, escalate incidents, and troubleshoot SIP/TDM services while analyzing logs and coordinating with carriers.

Ideal candidates have 5+ years in technical support, strong VOIP/SIP skills, and experience with PRI signaling, routers, switches, and Wireshark. NiCE offers a hybrid model with 2 office days and 3 remote days weekly.