Senior Voice Operations Engineer — Hybrid (Remote-friendly)

NiCE in Manila is seeking a Voice Engineer to manage tickets across web, email, voice, and chat, ensuring proper routing and completion using standard templates. You will validate prioritization, escalate as needed, and diagnose SIP and TDM issues while maintaining clear records in the ticketing system.

You’ll monitor logs, pull CDRs, coordinate with carriers and third‑party providers, train new hires, and support on‑call rotations.