Found Description
We are looking for a Senior Voice & Data Specialist to join our team in Manila.
As a Senior Voice & Data Specialist, you will serve as the technical lead for Lightspeed’s global cloud contact center ecosystem, driving the design, implementation, and ongoing optimization of Genesys Cloud and related technologies. This role combines deep platform expertise with hands‑on development, leveraging native capabilities, AI‑powered features, APIs, and custom‑built solutions to deliver scalable, reliable, and efficient customer experience workflows.
Responsibilities
- Design, deploy, and optimize enterprise‑scale Genesys Cloud CX solutions, leveraging native platform capabilities, APIs, custom workflows, and integrations to deliver scalable customer experience solutions.
- Develop and maintain custom integrations, middleware, event‑driven automations, and data workflows to extend platform functionality and bridge technical gaps.
- Trans...