Senior Training & Quality Manager

As the Senior Training and Quality Manager for Booths Global Managed Solutions, you will serve as the strategic architect of our human capital development and operational excellence framework across our Managed Solutions hubs in Manila and Cebu, Philippines and Colombia. In this Global leadership role, You will lead the design, execution, and continuous optimization of end-to-end Training and Quality Assurance (T&QA) strategies that support our AI-augmented human workforce. You will transcend traditional transactional BPO methodologies by operationalizing BoothAgent, our proprietary agentic AI technology, directly into our Quality Assurance and Training ecosystem. By blending BoothAgents automated insights, advanced performance analytics, adult learning principles, and modern QA methodologies, you will ensure our global operations consistently hit high-stakes Client SLAs, minimize employee burnout, and exceed compliance benchmarks. Booths Core Values in Action At Booth, how we grow mat...