Found Description
We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training delivery for new hires, upskilling tenured employees, driving performance improvements, and ensuring process compliance across global travel operations.
Responsibilities
Key Responsibilities:
1. Training Delivery & Execution
- Lead and manage end-to-end New Hire Training (NHT) including onboarding, facilitation, assessments, and certification.
- Drive domain-specific training programs focused on air bookings, fare construction, reissues, refunds, and travel policy compliance.
- Ensure accurate and effective use of GDS systems (Amadeus, Sabre, Galileo).
- Own the Nesting/OJT phase, monitor trainee performance, and ensure smooth transition to production with complete documenta...