Senior Technician IT Service Desk

Prothya Biosolutions

Amsterdam, North Holland, Netherlands Full-time July 20, 2026

Found Description

Key responsibilities:

Support:

Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues

Resolve advanced technical problems efficiently at the first point of contact with end-users

Guide and assist end-users in maximizing the use of IT products and services

Provide support and training for Office 365 technology and other workplace productivity tools

Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs

Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles

Incident Management:

Log and track IT-related incidents in the Case Management System, ensuring accurate documentation

Escalation Management:

Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary

Submit your application for Senior Technician IT Service Desk at Prothya Biosolutions