Found Description
Overview
The Senior Technician is a cornerstone within Ryan’s Information Technology (IT) team, adept in Desktop Administration with a broad skill set in IT infrastructure, including Networks, Servers, and Telecommunications. Tasked with maintaining optimal systems and site performance and security, this role blends hands-on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach, the Senior Technician ensures robust, secure IT operations, supporting both daily needs and long-term initiatives.
Responsibilities
- Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
- Lead communication and project coordination with business units, representing IT infrastructure services across the organization.
- Manage vendor relationships to enhance service delivery and optimize performance.
- Oversee multiple projects, demonstrating ...