Found Description
Key Responsibilities
Department & Technical Management- Oversee daily operations of the Electronic and Mechanical Repair Department.
- Ensure service levels are consistently maintained in line with company standards.
- Allocate and prioritise repairs via the mechanical repair board.
- Address technical issues raised in daily meetings and escalateto where necessary.
- Provide technical guidance and support on complex queries and repairs.
- Ensure all solutions and updates are effectively communicated to the team.
- Lead, coach, and develop technical team members.
- Ensure staff are trained and updated on product changes and technical developments.
- Oversee internal product training initiatives.
- Build and maintain strong relationships with clients, ensuring service excellence.