Found Description
Elevate your IT career as a Senior Technical Support Specialist, providing indispensable hands-on support to employees both onsite and remotely. You'll tackle complex technical issues and mentor junior staff while improving overall service quality.
This Senior IT Client Support Technician role is perfect for experienced professionals with 4-5 years in technical support or endpoint management. You will manage tier 2 support for enterprise clients, oversee IT asset lifecycles, and document resolutions. Additionally, your mentorship will guide junior technicians while you lead small technical projects to enhance service delivery.
Key Responsibilities:
• Provide remote and local assistance to end-users
• Handle tier 2 support for enterprise clients
• Mentor junior technicians and document solutions
• Maintain corporate client standards effectively
• Oversee the lifecycle of IT assets and resources
Requirements:
• 4-5 years of experience in technical support
• ...
This Senior IT Client Support Technician role is perfect for experienced professionals with 4-5 years in technical support or endpoint management. You will manage tier 2 support for enterprise clients, oversee IT asset lifecycles, and document resolutions. Additionally, your mentorship will guide junior technicians while you lead small technical projects to enhance service delivery.
Key Responsibilities:
• Provide remote and local assistance to end-users
• Handle tier 2 support for enterprise clients
• Mentor junior technicians and document solutions
• Maintain corporate client standards effectively
• Oversee the lifecycle of IT assets and resources
Requirements:
• 4-5 years of experience in technical support
• ...
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