Senior Technical Support Specialist Hybrid (Winnipeg)

Join a dynamic team as a Senior Enterprise Technical Support Specialist in Richmond Hill, ON. This hybrid role focuses on resolving complex technical issues and supporting enterprise-level clients.

This position emphasizes a long-term contract for experienced professionals who excel in troubleshooting enterprise environments. You will work collaboratively with multiple teams, addressing critical client challenges and delivering top‑notch support through effective communication. Your expertise in application support will be valuable in this impactful role.

Key Responsibilities

• Provide advanced technical support for ECM and enterprise solutions
• Troubleshoot complex issues across client environments
• Manage client incidents from diagnosis to resolution
• Collaborate with cross-functional teams for root cause analysis
• Create and maintain technical documentation and guides

Requirements

• 5+ years in...