Found Description
Job Responsibilities
- Basic troubleshooting on the core Fortinet products
- FortiClient and FortiGate - collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until closure
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Job Experience Required
- Experience in...
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