Senior Technical Support Specialist at OpenText

Become a Senior Technical Support Specialist with OpenText, a global leader in information management. This role focuses on troubleshooting complex issues and providing stellar customer service in a collaborative, remote environment.
As a vital part of OpenText's Information Archive and Documentum support team, you will have a significant impact on customer satisfaction. Your role will harness over five years of experience to manage technical inquiries, foster collaboration across teams, and maintain comprehensive records. Bring your passion for innovative solutions to help elevate the customer experience at OpenText.
Key Responsibilities:
• Serve as the first contact for technical inquiries
• Provide customer support via phone and email
• Troubleshoot complex technical issues effectively
• Maintain accurate records in the CRM system
• Collaborate with teams to address software defects
Requirements:
• 5+ years in relevant technical support roles
• Experien...