Senior Technical Support Engineer — SLA‑Driven (Bogotá)

Rapyd is seeking a Technical Support Engineer in Bogotá to provide Level 2 technical support for its platform.

This role requires a Bachelor's degree in Computer Science or Engineering and at least 3 years of experience in a technical support role.

Responsibilities

• Managing support requests
• Collaborating with cross‑functional teams
• Ensuring timely issue resolution

Qualifications

• Bachelor's degree in Computer Science or Engineering
• At least 3 years of experience in a technical support role
• Proficiency in SQL
• Experience with API testing tools
• English language proficiency at B2 level

Join Rapyd and contribute to the future of fintech.