Senior Technical Support Engineer (Payment integrations)

Support and Customer Success Full role brief

Senior Technical Support Engineer (Payment integrations)

Own the technical bridge between MakePay integrations and merchant teams.

This role supports merchants and internal teams through API, webhook, plugin, checkout, and payment-status issues. You will translate integration problems into clear fixes for merchants and crisp technical signals for engineering.

• Shorten time-to-resolution for merchants launching or debugging MakePay integrations.
• Improve the quality of escalation notes, reproduction steps, and merchant-facing technical guidance.
• Identify integration friction that should become better docs, tooling, plugin fixes, or product changes.

What you will own

• Troubleshoot API requests, webhooks, checkout configuration, plugin behavior, and payment-status mismatches.
• Reproduce merchant issues, inspect logs and payloads, and separate configuration ...