Senior Technical Support Engineer - Financial (Zapopan)

If you are a highly analytical, articulate problem solver who thrives in a collaborative team environment, we want to hear from you! As a team member, you will:

• Work directly with customers to understand and resolve their issues.
• Document the progress of product solutions in our service request system.
• Play a key role in defining and shaping technologies and processes to enhance our support delivery in the SaaS space.

This is a fantastic opportunity to learn and utilize cutting‑edge technologies such as SR automation and other proactive initiatives. Help us achieve our goal of providing best‑in‑class support and make a real impact on our customer experience.

Career Level - IC3

What you will do

• Providing real time responses to customer inquiries.
• Interact with our customers via the telephone, web and other electronic channels.
• Become a skilled engineer by working with a wide range of Oracle F...