Found Description
Join Teledyne CARIS in Fredericton as a Senior Technical Support Consultant. Leverage your expertise in cartographic production software and ensure high-quality customer support.
This full-time role requires deep technical knowledge, focusing on S-100 and S-101 workflows. You will lead a team and serve as the go-to authority for resolving escalated issues while providing valuable training. Collaborate with various teams to enhance software usability and implement best practices, impacting hydrographic and charting workflows.
Key Responsibilities:
• Provide expert guidance on cartographic production software
• Resolve complex customer issues and technical escalations
• Deliver tailored software training and support sessions
• Guide customers through S-57 to S-100 / S-101 transitions
• Mentor technical consultants and improve support processes
Requirements:
• 10+ years of industry experience in hydrographic produc...
This full-time role requires deep technical knowledge, focusing on S-100 and S-101 workflows. You will lead a team and serve as the go-to authority for resolving escalated issues while providing valuable training. Collaborate with various teams to enhance software usability and implement best practices, impacting hydrographic and charting workflows.
Key Responsibilities:
• Provide expert guidance on cartographic production software
• Resolve complex customer issues and technical escalations
• Deliver tailored software training and support sessions
• Guide customers through S-57 to S-100 / S-101 transitions
• Mentor technical consultants and improve support processes
Requirements:
• 10+ years of industry experience in hydrographic produc...
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