Found Description
Transform customer interactions as a Senior Technical Support Architect with Assent. This role focuses on resolving complex issues with cutting-edge AI-driven solutions and expert technical guidance.
The Technical Support Architect will handle escalations, analyze product trends, and collaborate with engineering teams to improve customer experience. A strong foundation in coding and excellent communication skills are vital for success in this position, as you will be mentoring junior staff and enhancing team performance.
Key Responsibilities: • Lead complex customer escalation resolution • Diagnose issues through comprehensive product code review • Partner with Product Management to drive strategic enhancements • Mentor and train junior technical support staff • Identify opportunities for automation in support workflows
Requirements: • Bachelor’s degree in Computer Science or a related discipline • At least 5-7 years of experience in technical support • Exper...
The Technical Support Architect will handle escalations, analyze product trends, and collaborate with engineering teams to improve customer experience. A strong foundation in coding and excellent communication skills are vital for success in this position, as you will be mentoring junior staff and enhancing team performance.
Key Responsibilities: • Lead complex customer escalation resolution • Diagnose issues through comprehensive product code review • Partner with Product Management to drive strategic enhancements • Mentor and train junior technical support staff • Identify opportunities for automation in support workflows
Requirements: • Bachelor’s degree in Computer Science or a related discipline • At least 5-7 years of experience in technical support • Exper...
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