Found Description
Opportunity
The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi-cloud infrastructure supporting 9 dependent applications. You will focus on application support and technical operations, ensuring seamless day‑to‑day operations and enabling development teams to deliver efficiently.
Responsibilities
- Manage day‑to‑day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first‑contact resolution.
- Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.
- Coordinate with external vendors on technical issues, escalations, and support engagement...