Senior Technical Program Manager, Play Operations

Overview

Join a high-impact team driving immersive gaming experiences across a global digital platform. As a Senior Technical Program Manager (TPM), you will oversee end-to-end operational processes supporting game onboarding, content quality, and platform performance.

This role focuses on ensuring operational excellence at scale—optimising workflows, improving system reliability, and enhancing developer experience. You will also contribute to automation initiatives, including leveraging AI-driven solutions to improve efficiency and scalability across operations.

Responsibilities

Operations Management & Process Optimisation

• Own and manage end-to-end review operations, including quality, policy, and app review processes
• Define and track SLAs, quality benchmarks, and throughput metrics across review pipelines
• Identify bottlenecks and drive continuous improvements to reduce processing cycle times