Own end-to-end execution of CCaaS-wide programs: scoping, milestone planning, dependency and risk tracking, and crisp status reporting to senior leadership
Drive cross-team initiatives spanning product modules, platform and cloud engineering, security, and SRE, including alignment where teams have competing priorities on shared production infrastructure
Run operational cadences: weekly reviews, incident and RCA follow-through, action item closure, launch and rollout readiness
Build lightweight utilities, scripts, and AI agents that pull data from source systems (Jira, cloud billing, monitoring, Git) to automate tracking, dashboards, and reporting
Translate engineering detail into executive-ready narratives: dollar impact, risk, and timelines
Maintain a single source of truth for program state so progress and blockers are visible without anyone having to ask.
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