Senior Technical Lead Conversational Ai

Location: Barcelona OR Madrid Our client is building the future of AI-powered customer and agent experiences at enterprise scale, handling tens of millions of bot conversations annually. As Conversational AI Technical Lead, you’ll sit at the heart of that mission --- owning the architecture, quality, and evolution of the Conversational AI platform. You’ll work at the intersection of product, engineering, and operations, ensuring AI capabilities are robust, scalable, and genuinely useful for millions of customers and thousands of agents. What You’ll Do Design and own the technical architecture of the Conversational AI platform and ecosystem, covering virtual assistants, agent assist tools, and agentic workflow automation across customer service channels Lead the technical integration and configuration of the Conversational AI platform and its supporting components Define and enforce engineering standards, code quality, and best practices for bot development, dialogue design, Gen AI inte...