Found Description
What success looks like in this role:
Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.
Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.
Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
Provide advice and assistance to End Users as required in connection with End User Productivity and Se...