Senior Technical Design Support Engineer

Responsibilities

• Responsible for pre-activation technical support of Masergy’s portfolio of services.
• Support WAN-LAN integration, architectural design and validation.
• Identify function design and product selection.
• Participate in client implementation planning and related activities to ensure seamless integration or turn‑up of Masergy services for both new and existing customers.
• Collaborate with Product Management to facilitate the design, development and deployment of new product offerings.

Requirements

• Minimum four (4) years’ experience working in LAN/WAN implementation or support role.
• Hands‑on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, SDN‑NFV, Silver Peak SD WAN, Riverbed WAN Optimization and CERTES WAN Encryption.
• Bachelor’s degree in telecommunications or related field preferred or equivalent experience.