Senior Technical CSM for Enterprise SaaS & Security

Remotedxb in Dubai seeks an experienced Customer Success Manager to own 12–18 accounts totaling $2–5M ARR, build strong relationships, and ensure product value and retention. You will onboard, deploy, and resolve complex technical challenges while advancing account plans through lifecycle stages.

Additionally, you will lead annual executive business reviews, communicate roadmaps, and identify expansion opportunities, coordinating with Engineering, Support, and Sales to address escalations and