Senior Technical Account Manager - Spain

Senior Technical Account Manager

As a Senior Technical Account Manager, you will play a key role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This position offers an opportunity to work with enterprise customers, making a positive impact on their business while gaining insights that improve Cohesity’s value proposition.

How you’ll spend your time here

• Increase the lifetime value of the customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer’s success.
• Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.
• Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, Net Retention Rate,...